Refund Policy

Every app in this store has a free trial inside it — the first story, the first chapter, a mini diagnostic, and one full mock exam — so you can judge the full style of the product before paying anything.

Digital apps and the All-Access Pass

If a purchased app or pass does not work on your device, or we cannot deliver your unlock code, contact us within 14 days of purchase for a full refund. When a refund is issued, the matching entitlement and unlock code are revoked.

Printed guidebooks

Guidebooks that arrive damaged, or that never arrive, are replaced or refunded. Unopened guidebooks can be returned within 30 days; return shipping is the buyer's.

Exam fees

Fees you pay to an exam authority or test center are theirs, under their own policies — nothing in this store includes or refunds an official exam fee.